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Privacy Policy

The purpose of this notice is to inform you of the data that Elfmedia.ie will collect and use in connection with this website and associated social media platforms. It also explains why we do so, and your rights under data privacy laws.

Elfmedia’s web pages are accessible through: www.elfmedia.ie

Elfmedia.ie  will actively seek to preserve the rights of those who share personal information (personal data) with us through these web pages (‘the website’) and associated social media platforms (Facebook, Twitter, LinkedIn, Instagram, YouTube etc).

We are not responsible for the content or privacy practices of any linked websites. Any external links to other websites are clearly identifiable as such.

We take our responsibilities under data protection law very seriously. Any personal data which we collect and which is held in electronic or paper form within Wolfie’s systems and premises, will be treated with the highest standards of confidentiality and security in accordance with Irish and European Data Protection laws (including data protection requirements under the General Data Protection Regulation (GDPR) (EU) 2016/679 and the Data Protection Act 2018).

If you have any questions or concerns regarding the processing of your personal data by Wolfie, please feel free to contact our Data Protection Officer:

Email: elfmedia@icloud.com

How Elfmedia.ie collects your data:

The personal data that Wolfie collects depends on our relationship with you. Elfmedia.ie does not collect any personal data on this website except for the information that you volunteer through emailing us or filling in an online form. This personal data may include:

  • your name, email address, telephone number and postal address for the purposes of providing you with information about our services;

  • any other personal data that you provide to Wolfie or which we generate about you in connection with your use of this website.

When a visitor requests a page from Wolfie’s website, our web server automatically recognises that visitor’s domain name and the IP address used to access our site. We use this technical information to analyse our web traffic, in order to improve the user experience and provide tailored marketing information on our services. No attempt will be made by Wolfie to identify individual visitors from this technical data.

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Purpose of Processing:

Whenever we request personal data through Elfmedia’s website, social media channels, or a telephone query to the , we will clearly indicate the purpose of our enquiry before obtaining any information. We will then store this personal data on our CRM systems to assist with the future marketing and delivery of our services.

If you volunteer personal data, for example through filling in an online form, you will be asked to give your consent to Wolfie contacting you in the future about relevant services. We will always give you the choice of opting out of receiving marketing materials by sending you a system email. You may subsequently opt out of receiving marketing materials at any time by sending an email to [is there an email on the end of all system emails or is this sent to the Data Protection Officer?]

Elfmedia.ie will only process your personal data for the purpose for which it was provided and to the extent necessary to provide you with the information or service you require. If you opt for Elfmedia’s services, your personal data will be used to create client records. Where a legitimate interest exists, your personal data may be used to provide you with additional information about our services.

Legal Basis for Processing:

We process the information specified above on the following legal bases:

  • It is necessary for the purposes of the legitimate interests of Elfmedia.ie.

  • It is necessary for compliance with our legal and regulatory obligations.

  • It is necessary for the performance of a contract with you (e.g. bank details) or in order to take steps prior to entering into a contract with you.

 

Third parties with whom Wolfie will share your data:
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Your personal data is regarded by the Company as being highly confidential and we, therefore, make every effort to ensure that it is not, and cannot be, accessed other than by those persons who need to access it for the reasons or on the bases set out above.  We may share your personal data for the purposes of fulfilling the terms of your contract with the , to comply with our legal obligations and where necessary, for our legitimate interests. This information may include data to assist partner service providers in course delivery and certification.

Elfmedia.ie will not share any personally identifiable information about you collected through the delivery of our services, with any other third party without your consent, unless we are legally obliged to do so, or where we need to comply with our contractual duties to you.

Elfmedia.ie uses reasonable precautions to keep any information disclosed to us secure within our own systems. Furthermore, we are not responsible for any breach of security or for any actions of any third parties who receive the information.

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Automated decision-making:

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We do not use automated decision-making or profiling in relation to your personal data.

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How long will Elfmedia.ie keep your data?

Your personal data will not be stored for any longer than is reasonably necessary.  This usually means that we will delete or destroy data once the purpose for which it is collected, stored or processed has expired.

Different types of personal data are held for different time periods, depending on the purpose of the data. Customer and marketing data may be held for a period of up to 3 years, to support the delivery of current or any future services.

Wolfie’s policy is to delete debit/credit card details once a transaction or payment plan has been completed.

Your Data Rights:

You have a number of important rights in relation to your personal data.  They include the right to:

  • request access to any personal data relating to you that is held by us.

  • request rectification or correction of your personal data if it is inaccurate or incomplete.

  • request erasure or deletion of your personal data in certain circumstances.

  • restrict our use of your personal data in certain circumstances.

  • object to the processing of your data.

  • withdraw your consent to our processing any data that is being processed on the basis of your having consented to same.

  • data portability (i.e. a right to receive personal data in a structured, commonly used and machine-readable format and a right to transfer that data to another data controller without hindrance) and

  • lodge a complaint with the Data Protection Commission which may be contacted via the website or telephone number set out below.

If you wish to exercise any of your rights in this regard, please contact elfmedia@icloud.com. We will respond to your request in writing, or orally if requested, as soon as practicable and, under normal circumstances, not more than one month after receipt of your request.

Normally no charge will apply to an Access Request although Data Protection rules permit Wolfie to refuse a request, or to levy an administrative charge, if the  believes a request is manifestly unfounded or excessive.

Questions or Complaints:

If you have any questions, or if you have a complaint in relation to Wolfie’s processing of your personal data, please contact Siobhan at elfmedia@icloud.com

The Data Protection Commission (DPC) is the national independent authority in Ireland responsible for upholding the fundamental right of individuals in the European Union (EU) to have their personal data protected. You have the right to lodge a complaint with the DPC if you are unhappy with how We process your personal data. Details of how to lodge a complaint can be found on the Data Protection Commission’s website, or by telephoning 1890 25 22 31.

Use of cookies:

A cookie is a small piece of data that is sent to your browser from a web server and stored on your computer’s hard drive.  Cookies do not impact on your system but are used to identify which areas of Elfmedia's website you have visited. They allow us to provide a better and more personalised experience for you.

You can choose whether to accept cookies by changing the settings of your browser. For example, you can reset your browser to refuse all cookies or allow your browser to notify you when a cookie is being sent.  Please note however, that if you choose not to accept cookies, some features on Wolfie’s website may not work as intended.

You can manage your cookie preferences by clicking the orange icon on the bottom left of the screen.

Updates to Wolfie’s Privacy Policy:

Wolfie takes its Data Protection responsibilities seriously, employing the most appropriate physical and technical measures to protect the security of all data, together with staff awareness and training. Wolfie’s management also reviews these Data Protection measures regularly.

We reserve the right to make any changes to our Privacy Policy at any time to take account of changes in our business activities, legal requirements and the manner in which we process personal data. Any updates to this notice will be posted here.

Last updated: June 2024

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